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Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We’re looking for a talented and multilingual Technical Support Engineer to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your German and English, we want to hear from you!
The Job:
Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Lead remote technical diagnosis and resolution of complex hardware, firmware, and software issues on Formlabs SLA and SLS systems
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Manage the full lifecycle of complex technical escalations end-to-end
Collaborate on solving technical issues with our global engineering team
Maintain rigorous case documentation
You:
Are business-fluent in written and spoken in German and English
Can quickly resolve technical issues – don’t worry, we will provide you with the technical training you need
STEM degree
Have minimum of 2 years of professional experience in technical support
Are comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
Hands-on experience or passion for 3D printing and emerging technologies
Experience in a fast-growing startup environment
Master’s degree in an engineering discipline
Familiarity with CAD, slicing software, or build preparation tools
Additional European language fluency
We Offer:
Hybrid work
Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company (we’re a double unicorn company!)
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site
Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.
