Customer Service Engineer (m/f/d) Full Time

We at Stratasys are passionate believers in the value and power of 3D printing, and in the change it can bring to design, innovation and manufacturing. The solutions we create are used by over 20,000 enterprises worldwide, and are rapidly changing the way products are imagined, designed, marketed, produced, supplied and sold. We are literally shaping the world that surrounds us – from the products and services in our lives and homes, to our health and quality of life, our transport, security and economies, to how we teach, research and even learn. Stratasys is the largest 3D printing solutions’ company in the world – a company at the forefront of 3D printing innovation for more than 25 years.

We look to hire a Customer Service Engineer – Germany (m/f/d)

This role within the Customer Support EMEA organization is essentially remote-based, including travel to customer-site for onsite visits to repair and service our product portfolio. You should be located in Germany (flexible location within Germany).

Main tasks:

• Provide technical Onsite Support to Customers
• Perform machine installations and customer trainings
• Perform Service Visits including Troubleshooting, Repair, Upgrades and Preventive Maintenance
• Educate the client how to operate and maintain machines and all technical equipment
• Advise customers in all technical and application related questions, also remotely when needed
• Troubleshoot and diagnose technical problems and implement efficient solutions
• Escalate to respective next level support when needed
• Report Service activities and keep records in CRM/ERP-system
• Build and maintain relationships with customers

Qualifications:

• Electrical/Mechanical degree or equivalent experience
• Ability to install, repair, service, test and troubleshoot equipment
• Ability to read circuit diagrams and technical drawings
• Advanced customer service, troubleshooting and problem-solving skills
• Good communication and interpersonal skills, team player
• Motivated, pro-active, self-driven, used to work independently
• Ability to work flexible hours around changing schedules and to effectively manage time
• Advanced verbal and written language skills in German and English are mandatory
• Experience in 3D Printing Industry is a plus
• Willingness to travel, around 80% required
• Driver license class 3 or B

Benefits:

• Competitive compensation package
• International working environment
• All the equipment you need to succeed (car, phone, laptop)
• 30 days holiday annually, JobRad program, SODEXO card
• A work environment that values trust, respect, and growth

What is Stratasys?

Our mission: Be the first-choice polymer 3D printing provider at every stage of the product life cycle, with multiple technologies and complete solutions for superior application fit, across design, manufacturing, and healthcare.

Our purpose: To empower people to create without limits for an economical, personalized, and sustainable world.

Our values:

• Innovate
• Be customer first
• Make it together
• Own it
• Aim higher

Are you interested in joining us?

We are looking forward to meet you! Please upload your application on our career page and include your possible start date and salary expectations, and your working permission status if applicable.  To be considered for this role, you must have working permission for Germany. We welcome your CV in German or English language.

Tagged as: #customersupport