Desktop Service Technician I

Stratasys is a world leader in 3D printing!

Belton, TX

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

The Desktop Service Technician I provides frontline technical support to employees and contractors, ensuring reliable and efficient operation of end-user technology. This role is responsible for troubleshooting hardware, software, mobile devices, and peripheral issues while delivering exceptional customer service. The Field Services I specialist assists with device deployments, onboarding activities, incident resolution, and day-to-day support of the organization’s end-user computing environment.

What you will be doing:

Provide Tier 2 support for desktop, laptop, mobile device, printer, and peripheral-related issues

Troubleshoot and resolve hardware, operating system, application, and connectivity problems

Serve as an escalation point for issues that cannot be resolved by the Service Desk

Deliver excellent customer service while maintaining service level objectives

Create and maintain technical documentation, knowledge base articles, and support procedures

Identify recurring issues and recommend process or technology improvements

Participate in testing and deployment of new technologies and services

Assist with Microsoft 365, Teams, Teams Rooms, conferencing technologies, and endpoint management solutions

Support office technology including meeting room systems, docking stations, monitors, and peripherals

Work with server, network, and security teams during incident resolution and project implementations

Follow all company safety policies and procedures

Attend all required company training

Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values

Other responsibilities as assigned by the department or manager 

 Must have for this role:

Associates Degree in IT/MIS or 2+ years of applicable work experience in lieu of degree

1+ year of relevant technical support, field service, help desk, or equipment maintenance experience

Basic understanding of electronic and mechanical systems, including routine maintenance and fundamental troubleshooting

Strong willingness to learn, adapt to new technologies, and follow documented procedures

Good communication and interpersonal skills with the ability to support customers and internal end users

Ability to follow instructions, work effectively within a team, and support flexible business needs

Nice to have:

Previous ServiceNow experience a plus

Strong verbal and written interpersonal and communication skills

Excellent follow-through, attention to detail, and task management skills

Strong problem-solving skills and sound decision-making ability

Coursework, certification, or hands-on training in IT, MIS, electronics, mechanical systems, or a related technical discipline is a plus

Travel Requirements: 10%, regional 

What​ ​you​ ​will​ ​be​ ​part​ ​of:

Company Overview – https://www.stratasys.com/en/about-us/history/

Our Culture and Values – https://www.stratasys.com/en/about-us/culture/

Our Sustainability “3D Printing a Better Tomorrow” – https://www.stratasys.com/en/about-us/sustainability/

Our Locations – https://www.stratasys.com/en/contact-us/office-locations/

Check out our Video – https://www.youtube.com/watch?v=6wmDfmt2bNI

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here.